Returns & Refunds Policy

Effective Date: May 27, 2026

Returns & Refunds Policy for Ouns Group Of Companies Ltd

At Ouns Group Of Companies Ltd, customer satisfaction is important to us. This Returns & Refunds Policy explains your rights and the conditions under which products may be returned, refunded, or exchanged.

Please read this policy carefully before making a purchase.

Customers have the right to request a return within 14 days from the date of delivery.

Once a return request has been approved or acknowledged, customers have an additional 14 days to return the item to us.

To qualify for a return, products must meet the following conditions:

Unused and unworn
In original packaging
With all tags, labels, and accessories included
In clean and resellable condition
Free from damage caused after delivery

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene, safety, and product protection reasons, the following items cannot be returned unless faulty, damaged, or incorrectly supplied:

Opened food products
Perishable goods
Personal care products
Hygiene-related items
Used or opened consumable products

This policy helps ensure product safety and quality standards for all customers.

3. Faulty, Damaged, or Incorrect Items

If your item arrives:

Damaged
Faulty
Defective
Incorrect

please contact us within 48 hours of delivery.

Customers may be asked to provide:

Order details
Photos of the item
Packaging images
Description of the issue

After review, we may offer:

Replacement item
Full or partial refund
Store credit
Exchange where applicable

4. Return Process

To request a return, customers should contact us by email with:

Full name
Order number
Reason for return
Supporting photos where necessary

Once approved, return instructions will be provided.

Returned items should be securely packaged to avoid damage during transit.

5. Refund Processing

Approved refunds will be issued to the original payment method used during purchase.

Refund processing may take approximately:

5–10 working days after returned items are received and inspected

Processing times may vary depending on payment providers or financial institutions.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item is faulty
The wrong item was sent
The product arrived damaged

We recommend using a tracked delivery service when returning items, as we cannot guarantee receipt of untracked returns.

7. Exchanges

Where available, exchanges may be offered for:

Faulty products
Incorrect items
Size or product replacement requests

Exchange requests remain subject to stock availability.

8. Cancellations

Orders may only be cancelled before dispatch. Once an order has been shipped, the standard return process will apply.

9. Consumer Rights

This Returns & Refunds Policy does not affect any statutory rights available under applicable UK consumer protection laws.

10. Policy Updates

We may update this Returns & Refunds Policy periodically to reflect operational, legal, or service changes. Updated versions will be published on this page together with the revised effective date.

11. Contact Us

For returns, refund requests, or related enquiries, please contact:

Ouns Group Of Companies Ltd

Consumer Goods Distribution & Retail

📧 Email: larryouns@gmail.com